Legal

Refund Policy

Last updated: April 2026

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14-Day Money-Back Guarantee

Not happy within 14 days of your first payment? We'll refund every rupee. No forms, no hoops, no questions.

1. Free Trial

All IdeaSprout plans include a 14-day free trial. No credit card is required to start. If you choose not to continue after the trial, your account is simply deactivated - you owe nothing and we will export your data on request.

2. Eligibility for a Refund

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with IdeaSprout for any reason within 14 days of your first payment, contact us at [email protected] and we will issue a full refund - no questions asked. Refund requests made after 14 days of the billing date are not eligible, except in the cases described below.

3. Exceptions - Refunds After 14 Days

We will consider refund requests beyond the 14-day window in the following circumstances: (a) a critical bug or service outage caused by IdeaSprout that materially prevented you from using the product for more than 72 consecutive hours, and which we failed to resolve within a reasonable time; (b) a billing error on our part (e.g. duplicate charge or incorrect amount). In these cases, please contact us with details and we will review within 5 business days.

4. Annual Plans

Annual plan payments are eligible for a full refund within 14 days of the initial payment. After 14 days, annual plans are non-refundable in full, but you may cancel at any time and your access will continue until the end of the paid period. We do not offer pro-rated refunds for unused months on annual plans.

5. Custom Solutions & Professional Services

Custom software development engagements and professional services (onboarding, training, data migration) are non-refundable once work has commenced. Milestone-based projects will be governed by the specific agreement signed at the start of the engagement. If work has not yet started, a full refund will be issued.

6. Cancellation Policy

You can cancel your subscription at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of your current billing period - you will not be charged again. Your data remains accessible until the end of the period, after which we will retain it for 30 days before permanent deletion. You can request a data export at any time before deletion.

7. How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include your account email, the reason for the request, and your payment reference number. We will acknowledge within 1 business day and process eligible refunds within 5–7 business days. Refunds are returned to the original payment method.

8. Contact

For any billing or refund questions, contact us at: [email protected] · IdeaSprout, Pune, Maharashtra, India.