Real Projects.
Real Impact.

The Challenge

A fast-growing tech startup's customer support team was overwhelmed. Ticket volume was growing faster than headcount. Agents were spending 60–70% of their time on repetitive, low-complexity queries - password resets, billing questions, feature how-tos - leaving little bandwidth for complex issues that actually needed human judgment. Response times were slipping and team morale was dropping.

The Solution

Built an AI-powered automation workflow that classifies every incoming ticket by intent and complexity. Routine queries are resolved autonomously using a structured knowledge base - the AI drafts, sends, and closes the ticket without human intervention. Complex or sensitive tickets are routed directly to agents with full context pre-populated. The system learns from agent corrections over time.

The Result

40% of all incoming tickets now resolved autonomously with zero human intervention. Agent workload reduced significantly, allowing the team to focus on high-value interactions. Response quality on automated tickets matches or exceeds human benchmarks. The same team now handles 40% more total ticket volume without additional headcount.

The Challenge

A Pune-based vegetable farmer was running his entire operation on WhatsApp and Excel. Customers sent orders via WhatsApp until evening; he manually compiled them, sourced produce, and delivered before 9 AM. As demand grew, the manual process became unmanageable - orders were missed, customers had no visibility into availability, and the farmer had no way to plan procurement accurately. The operation was capped by the limits of one person's ability to process messages.

The Solution

Built a mobile-first ordering platform: customers browse real-time availability, place orders digitally, and receive confirmation instantly. The farmer gets a consolidated order dashboard - no more scrolling through WhatsApp threads. Procurement planning became data-driven. The platform was designed from day one to support multiple farmers, which proved prescient.

The Result

Order processing time reduced from 2+ hours of WhatsApp management to under 15 minutes on the dashboard. Zero missed orders. Four additional local Pune farmers joined the platform organically after seeing the first farmer's results - turning a single-farmer tool into a hyperlocal fresh produce network. Customers now eat fresh breakfast daily with guaranteed morning delivery.

The Challenge

A Pune-based milk delivery business - the local dudhwala - was managing daily subscriptions, pause requests, quantity changes, and payments entirely through WhatsApp messages and a manually maintained Excel sheet. Every morning started with confusion: which customers had paused, who had changed their quantity, who owed payment. Errors were frequent, disputes were common, and scaling was impossible without adding more manual overhead.

The Solution

Built a private mobile application for both the milkman and customers. Customers manage their own subscription - pause, resume, change quantity - through the app. The milkman gets a clean daily fulfilment list generated automatically each morning, reflecting all active subscriptions and changes. Payment tracking is built in. No more WhatsApp messages, no more Excel.

The Result

Daily fulfilment list generated automatically - zero manual compilation. Customer disputes over orders dropped to near zero as every change is logged with a timestamp. The milkman now starts each morning with a clear, accurate list instead of reconciling messages. Subscription management that previously took 45+ minutes of WhatsApp processing now takes under 5 minutes.

The Challenge

A Pune-based company dealing in custom construction parts - steel plates and structural components - had five departments and a warehouse with zero inventory visibility between them. When a department needed to know if a part was available elsewhere, they made a phone call. Parts moved between departments and the warehouse with no digital trail. Stock discrepancies were discovered only when a customer order couldn't be fulfilled. The company was spending on dedicated barcode scanners that were underused and often unavailable when needed.

The Solution

Built a QR-based mobile inventory management system where any smartphone becomes a scanner - no dedicated hardware required. Every part gets a QR code. As parts move between departments and the warehouse, staff scan them on their phones. Every department has real-time visibility into stock across the entire operation. The system tracks movement history, current location, and quantity at every node.

The Result

Inter-department phone calls about inventory eliminated entirely. Every team has real-time stock visibility from their phone. Dedicated barcode scanners made redundant - saving hardware cost. Stock discrepancies identified and resolved proactively instead of at the point of customer failure. QR code inventory management reduces inventory-related errors by up to 70% according to industry benchmarks.

The Challenge

A Military Institute of Technology in Pune had decades of institutional history - graduating batches, alumni details, key achievements - stored in physical records, printed directories, and fragmented digital files. This history was inaccessible to visitors, current students, and alumni. There was no single, authoritative, always-available source of institutional memory. Physical records were at risk of degradation, and there was no way to present the institution's legacy in a modern, engaging format.

The Solution

Built an interactive digital kiosk platform - a permanent, always-on alumni directory and institutional history system. Every graduating batch is represented with key details and alumni information. The platform is information-only (no public CRUD operations), ensuring data integrity. Deployed on-premises at the institute for visitor and student access.

The Result

Complete institutional history digitised and permanently accessible. Visitors and students can explore the institute's legacy interactively. Physical records backed up digitally. The kiosk serves as a point of pride for the institution - a living record of every batch that passed through its gates.