Legal
Privacy Policy
Last updated: April 2026
IdeaSprout ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we keep it safe. By using our website or services, you agree to the practices described here.
1. Information We Collect
We collect information you provide directly - such as your name, email address, company name, and phone number when you fill out a contact form, request a demo, or sign up for a trial. We also collect usage data automatically, including IP address, browser type, pages visited, and time spent on the site, via cookies and analytics tools.
2. How We Use Your Information
We use your information to: respond to your enquiries and provide the services you've requested; send product updates, onboarding materials, and support communications; improve our products and website through aggregated analytics; comply with legal obligations. We do not sell, rent, or trade your personal information to third parties.
3. Data Storage & Security
All data is stored on secure servers with AES-256 encryption at rest and TLS 1.3 in transit. We conduct regular third-party security audits. Access to customer data is restricted to authorised IdeaSprout personnel on a need-to-know basis. We are working towards SOC 2 Type II compliance.
4. Cookies
We use essential cookies to operate the website and analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can disable non-essential cookies in your browser settings at any time. Disabling cookies may affect some website functionality.
5. Third-Party Services
We use trusted third-party services including Google Analytics (analytics), Razorpay / Stripe (payments), and cloud hosting providers. These services have their own privacy policies and we encourage you to review them. We only share the minimum data necessary for these services to function.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you cancel your account, we will delete or anonymise your data within 30 days, except where we are required to retain it for legal or regulatory purposes.
7. Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email us at [email protected]. We will respond within 7 business days. If you are in the EU/EEA, you also have rights under GDPR including the right to data portability and the right to lodge a complaint with a supervisory authority.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions or requests, contact us at: [email protected] · IdeaSprout, Pune, Maharashtra, India.